Cambridge IELTS 2 · Academic · Test 2 · Passage 1
Implementing the Cycle of Success: a Case Study — IELTS Reading Answers
All 13 answers for Implementing the Cycle of Success: a Case Study, Cambridge IELTS 2 Academic Reading Test 2 Passage 1, with the passage evidence and an explanation for each.
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Implementing the Cycle of Success: a Case Study answer key at a glance
Questions 1–13. Tap an answer to see the evidence.
What this passage tests
This passage is tested with One Choice (Q1–5), Summary Completion (Q6–13). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 1–5: One Choice
Strategy: Read the question stem and predict the answer before looking at the options. Wrong options often repeat passage words while the correct one paraphrases them.
The high costs of running AHI's hotels are related to their
- Amanagement.
- Bsize.
- Cstaff.correct
- Dpolicies.
“Similar to many international hotel chains, however, AHI has experienced difficulties in Australia in providing long-term profits for hotel owners, as a result of the country's high labour-cost structure”
AHI's difficulties in Australia stem from the country's high labour-cost structure, so staff costs explain the high costs of running its hotels.
SAH's new organisational structure requires
- A75% of the old management positions.correct
- B25% of the old management positions.
- C25% more management positions.
- D5% fewer management positions.
“Partly as a result of this change, there are 25 per cent fewer management positions, enabling a significant saving”
The change left 25 per cent fewer management positions, meaning the new structure requires 75 per cent of the old management positions.
The SAH's approach to organisational structure required changing practices in
- Aindustrial relations.
- Bfiring staff.
- Chiring staff.correct
- Dmarketing.
“The hotel also recognised that it would need a different approach to selecting employees who would fit in with its new policies”
SAH recognised it needed a different approach to selecting employees who would fit its new policies, so hiring practices had to change.
The total number of jobs advertised at the SAH was
- A70.
- B120.correct
- C170.
- D280.
“A series of tests and interviews were conducted with potential employees, which eventually left 280 applicants competing for the 120 advertised positions”
The text says 280 applicants competed for the 120 advertised positions, so 120 jobs were advertised at the SAH.
Categories A, B and C were used to select
- Afront office staff.
- Bnew teams.correct
- Cdepartment heads.
- Dnew managers.
“Department heads and shift leaders then composed prospective teams using a combination of people from all three categories”
Department heads and shift leaders composed prospective teams using a combination of people from all three categories, so categories selected new teams.
Questions 6–13: Summary Completion
Strategy: Read the summary as a paragraph first to establish the logic, then locate the missing idea in the passage. With a lettered list, confirm the grammar fits.
“The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using teams made up of employees from different departments within the hotel which interacted with each other”
The gap needs the process whose prime objective was comparing service delivery; the text names the benchmarking process.
“The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using teams made up of employees from different departments within the hotel which interacted with each other”
The gap needs what the benchmarking compared across a range of criteria; the text says a range of service delivery processes.
“This process resulted in performance measures that greatly enhanced SAH's ability to improve productivity and quality”
The gap needs what the process produced; the text says it resulted in performance measures that enhanced productivity and quality.
“This process resulted in performance measures that greatly enhanced SAH's ability to improve productivity and quality”
The gap needs what the measures improved; the text says they enhanced SAH's ability to improve productivity and quality.
“In addition, a program modelled on an earlier project called 'Take Charge' was implemented”
The gap needs the name of the program implemented; the text says a program modelled on an earlier project called Take Charge.
“Essentially, Take Charge provides an effective feedback loop from both customers and employees”
The gap needs what Take Charge provides from customers and employees; the text calls it an effective feedback loop.
“Employee feedback is reviewed daily and suggestions are implemented within 48 hours, if possible, or a valid reason is given for non-implementation”
The gap needs whose feedback is reviewed daily; the text says employee feedback is reviewed daily and suggestions implemented within 48 hours.
“If suggestions require analysis or data collection, the Take Charge team has 30 days in which to address the issue and come up with recommendations”
The gap needs how long the Take Charge team has for analysis; the text gives 30 days to address the issue and make recommendations.
Learn the question types in this passage
Frequently asked questions
Where does the Implementing the Cycle of Success: a Case Study passage come from?
It is Passage 1 of Cambridge IELTS 2 Academic Reading Test 2, and it covers Questions 1–13.
What question types appear in Implementing the Cycle of Success: a Case Study?
The passage is tested with One Choice, Summary Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.