Refund Policy

Free Trial

We offer 2-3 free tests so you can try the product before purchasing. No payment is required to access free tests. If you want more, you can upgrade to a paid subscription.

General Policy

All purchases made on Band9prep are final and non-refundable. This includes:

• Monthly subscriptions
• Quarterly subscriptions
• One-time purchases

Your subscription is a one-time purchase per billing period — you will not be charged again unless you explicitly renew.

Customers are responsible for reviewing the selected plan, price, and purchase details before completing payment.

Accidental or Unwanted Purchases

We do not provide refunds solely because a subscription was purchased accidentally, unintentionally, or because the customer later decides they did not intend to purchase it.

Once a subscription has been successfully purchased and access has been provided, the purchase is considered final and non-refundable, except where a qualifying billing error described in this policy has occurred.

Subscription Access and Usage

Paid subscriptions provide immediate access to Band9prep's digital services and features.

Because access to digital content, AI evaluations, practice tests, mock tests, lessons, and other subscription features may be provided immediately after purchase, we do not offer refunds based on subsequent non-use, limited use, or a change of mind.

Use of any subscription feature after purchase does not create a refund entitlement. Cancelling a subscription only prevents future renewal charges and does not reverse or refund the current subscription period.

Qualifying Billing Errors

Refunds are available only when we determine that a payment was incorrectly charged due to a billing or payment-processing error attributable to Band9prep. Examples include:

• Duplicate charges for the same subscription period
• An amount charged that differs from the displayed purchase price without authorization
• A renewal charge processed after a cancellation had already been successfully processed
• Other demonstrable payment-processing errors caused by Band9prep

The following do not constitute qualifying billing errors:

• Accidentally purchasing the wrong plan
• Changing your mind after purchase
• Deciding not to use the subscription
• Not realizing that a purchase was completed
• Forgetting to cancel before a renewal
• Using the service and subsequently requesting a refund
• Disliking or being dissatisfied with the service where no billing error occurred

You must report mistaken charges within 30 days of the charge date. Refunds for mistaken charges are issued to the original payment method only.

Subscription Cancellation

You may cancel your subscription at any time. Cancellation prevents future renewal charges but does not terminate the current subscription period or create a right to a refund for the unused portion of the current period.

Because Band9prep provides immediate access to digital services upon purchase, unused time, limited usage, or subsequent cancellation does not qualify for a refund.

Technical Issues

If you experience technical issues with our service, please contact our support team immediately. We are committed to resolving any technical problems, but such issues do not qualify for refunds.

Plan Changes and Upgrades

If you upgrade or switch plans, the new charge follows the same qualifying billing error rules above. No separate refund window applies to plan changes.

How to Request a Refund

Email support@band9prep.com with:

• Subject line: "Refund Request"
• Your account email
• Plan type (monthly or quarterly)
• Charge date and any payment receipt or transaction ID
• Brief description of the billing error

Review and Processing

We aim to respond within 1-2 business days and complete review within 3-5 business days. If approved, refunds are sent to the original payment method and typically appear within 5-10 business days. Bank or card providers may take additional time to post funds.

Policy Abuse and Chargebacks

We may refuse requests that are fraudulent or abusive. Before filing a chargeback, contact us so we can resolve billing issues directly.

Changes to This Policy

We may update this policy from time to time. Updates apply prospectively and will be posted on this page with a revised "Last Updated" date.

Contact

If you have any questions about this policy, please contact us:
Band9prep Education, Inc.
Email: support@band9prep.com
Website: https://www.band9prep.com

By purchasing a monthly or quarterly subscription, you acknowledge that you have read and understood this Refund Policy.

Last Updated: April 2026