Refund Policy

Free Trial

We offer 2-3 free tests so you can try the product before purchasing. No payment is required to access free tests. If you want more, you can upgrade to a paid subscription.

General Policy

All purchases made on Band9prep are final and non-refundable. This includes:

• Monthly subscriptions
• Quarterly subscriptions
• One-time purchases

Your subscription is a one-time purchase per billing period — you will not be charged again unless you explicitly renew.

Mistaken Charges

The only exception is mistakenly credited or charged amounts. We will investigate and correct the following:

• Duplicate charges for the same subscription period
• Incorrect amounts charged (overcharges)
• Charges made in error (e.g., accidental purchase, wrong account)
• Renewal charges after a cancellation was processed but not reflected in time

You must report mistaken charges within 30 days of the charge date. Refunds for mistaken charges are issued to the original payment method only.

Subscriptions

You can cancel anytime. Cancellation stops future renewals. It does not entitle you to a refund for the current billing period unless the charge was made in error (for example, a renewal processed after cancellation).

Technical Issues

If you experience technical issues with our service, please contact our support team immediately. We are committed to resolving any technical problems, but such issues do not qualify for refunds.

Plan Changes and Upgrades

If you upgrade or switch plans, the new charge follows the same mistaken-charge refund rules above. No separate refund window applies to plan changes.

How to Request a Refund

Email support@band9prep.com with:

• Subject line: "Refund Request"
• Your account email
• Plan type (monthly or quarterly)
• Charge date and any payment receipt or transaction ID
• Brief description of the billing error

Review and Processing

We aim to respond within 1-2 business days and complete review within 3-5 business days. If approved, refunds are sent to the original payment method and typically appear within 5-10 business days. Bank or card providers may take additional time to post funds.

Policy Abuse and Chargebacks

We may refuse requests that are fraudulent or abusive. Before filing a chargeback, contact us so we can resolve billing issues directly.

Changes to This Policy

We may update this policy from time to time. Updates apply prospectively and will be posted on this page with a revised "Last Updated" date.

Contact

If you have any questions about this policy, please contact us:
Band9prep Education, Inc.
Email: support@band9prep.com
Website: https://www.band9prep.com

By purchasing a monthly or quarterly subscription, you acknowledge that you have read and understood this Refund Policy.

Last Updated: April 2026