Refund Policy

At Band9prep Education, Inc. ("Band9prep," "we," "us," or "our"), we are committed to providing high-quality IELTS preparation services. This Refund Policy explains our refund and cancellation terms for our educational platform and services. By purchasing our services, you agree to the terms outlined in this policy.

1. Satisfaction Guarantee

   
   We offer a 30-day satisfaction guarantee for all our paid services. If you are not completely satisfied with your Band9prep experience, you may request a full refund within 30 days of your initial purchase date. This guarantee applies to first-time subscribers only and excludes renewal purchases.

2. Eligible Refund Scenarios

   
   Refunds will be considered in the following circumstances:
   a. Technical issues preventing access to our platform that cannot be resolved within 48 hours
   b. Duplicate charges or billing errors on our part
   c. Cancellation within the 30-day satisfaction guarantee period
   d. Service not delivered due to technical failures on our end
   e. Significant changes to service features that materially affect your experience

3. Non-Refundable Items

   
   The following items are not eligible for refunds:
   a. Services used extensively (more than 75% of content accessed or completed)
   b. Downloadable materials that have been accessed or downloaded
   c. One-on-one tutoring sessions that have been completed
   d. Third-party services or materials purchased through our platform
   e. Subscription renewals after the initial 30-day period
   f. Services purchased with promotional discounts or special offers

4. Subscription Cancellations

   
   You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations must be made at least 48 hours before your next billing date to avoid charges for the next period. Upon cancellation:
   a. You will retain access to paid features until the end of your current billing period
   b. No refund will be provided for unused time in the current billing period
   c. Your account will automatically revert to the free plan at the end of the period
   d. All downloaded materials and progress data will be retained according to our Privacy Policy

5. Free Trial Cancellations

   
   If you cancel during a free trial period, you will not be charged. However, you must cancel before the trial period expires to avoid automatic billing. If you forget to cancel and are charged within 24 hours of the trial expiration, you may request a full refund by contacting support within 7 days of the charge.

6. Refund Request Process

   
   To request a refund, please follow these steps:
   a. Contact our support team at support@band9prep.com within the eligible refund timeframe
   b. Include your order number, registered email address, and reason for the refund request
   c. Provide any relevant details about technical issues or service problems
   d. Allow up to 3-5 business days for our team to review your request
   e. Approved refunds will be processed within 5-10 business days to your original payment method

7. Refund Processing Timeline

   
   Once a refund is approved:
   a. Credit card refunds: 5-10 business days
   b. PayPal refunds: 3-5 business days
   c. Bank transfer refunds: 7-14 business days
   d. Other payment methods: Processing time varies by provider
   Please note that refund processing times may vary depending on your financial institution.

8. Chargeback Policy

   
   We encourage you to contact us directly before initiating a chargeback with your financial institution. Unauthorized chargebacks for legitimate services may result in account suspension and collection efforts. If you dispute a legitimate charge without contacting us first, we reserve the right to provide compelling evidence to your bank to contest the chargeback.

9. Partial Refunds

   
   In certain circumstances, we may offer partial refunds based on:
   a. Amount of service used or content accessed
   b. Time remaining in the subscription period
   c. Nature of the issue or complaint
   d. Individual circumstances and our sole discretion
   Partial refunds will be calculated fairly and communicated clearly to you.

10. Refund Abuse Prevention

    
    We reserve the right to refuse refund requests that we determine to be fraudulent, abusive, or in violation of our terms. This includes but is not limited to:
    a. Multiple refund requests for the same or similar services
    b. Requesting refunds after extensively using our services
    c. False claims about service quality or technical issues
    d. Attempting to circumvent our refund policy terms

11. Changes to This Refund Policy

    
    We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Material changes will be communicated through email or prominent notices on our website. Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Information

    
    For refund requests or questions about this policy, please contact us at:
    Email: support@band9prep.com
    Website: https://band9prep.com
    We typically respond to refund requests within 1-2 business days.

This Refund Policy is designed to be fair to both our customers and our business. We are committed to resolving any issues promptly and professionally. Thank you for choosing Band9prep for your IELTS preparation journey.

Refund Policy for Band9prep Education, Inc.

Last Updated: January 2024