Privacy Policy

At Band9prep Education, Inc. ("Band9prep," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IELTS preparation platform and services (collectively, the "Services"). By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

   
   a. Personal Information: When you create an account, we collect your name, email address, contact details, and any other information you voluntarily provide to us for educational purposes.
   b. Educational Data: We collect information about your IELTS preparation activities, including practice test scores, study progress, learning preferences, and performance analytics.
   c. Usage Data: We collect information about how you use our Services, such as time spent on different modules, completion rates, and features you utilize.
   d. Device Information: We may collect information about the devices you use to access our Services, including the hardware model, operating system and version, browser type, and unique device identifiers.
   e. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your learning experience, analyze usage patterns, and provide personalized content recommendations.

2. How We Use Your Information

   
   a. To provide, maintain, and improve our IELTS preparation Services.
   b. To track your learning progress and provide personalized study recommendations.
   c. To communicate with you, provide educational support, and respond to your inquiries.
   d. To personalize your learning experience and deliver content and study materials relevant to your IELTS preparation goals.
   e. To detect, prevent, and address technical issues and protect against fraudulent or illegal activities.
   f. To conduct research and analytics to improve our educational content and teaching methods.
   g. To send you important updates about our services, new features, and educational resources.

3. Sharing Your Information

   
   a. We may share your information with trusted third-party service providers who assist us in operating our educational platform and delivering our Services.
   b. We may share anonymized, aggregated data for research purposes to improve IELTS preparation methods and educational outcomes.
   c. We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or to protect our rights, property, or safety, or that of our users or the public.
   d. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction with appropriate safeguards.

4. Data Security

   
   We implement industry-standard security measures to protect your personal and educational information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

   
   a. You can access, update, correct, or delete your account information at any time by logging into your account or contacting us.
   b. You can request a copy of your educational data and progress reports.
   c. You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
   d. You can control the use of cookies through your browser settings, but note that disabling cookies may limit your ability to use certain features of our Services.
   e. You have the right to data portability and can request your information in a structured, machine-readable format.

6. Data Retention

   
   We retain your personal information for as long as necessary to provide our educational services and fulfill the purposes outlined in this Privacy Policy. Educational progress data may be retained longer to support your ongoing IELTS preparation journey, unless a longer retention period is required or permitted by law.

7. International Data Transfers

   
   Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

   
   Our Services are intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

   
   We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

    
    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
    Email: support@band9prep.com
    Website: https://band9prep.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. We are committed to helping you achieve your IELTS goals while protecting your privacy and personal information.

Privacy Policy for Band9prep Education, Inc.

Last Updated: January 2024