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Frequently Asked About
How do I upgrade my account?
Log into your Band9Prep account and visit the billing section to upgrade to our Pro plan for additional features and personalized coaching.
Can I get a refund?
Yes, we offer a satisfaction guarantee. Contact us within 30 days if you're not completely satisfied with our service for a full refund.
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We provide special pricing for educational institutions, language schools, and group bookings. Contact us for custom packages.
How do I schedule one-on-one coaching?
Pro plan subscribers can book personal coaching sessions directly through their dashboard or by contacting our support team.
What if I need help outside business hours?
Our platform support is available 24/7. For urgent technical issues, email us and we'll respond as quickly as possible.
Can you help with specific university requirements?
Absolutely! Our experts can provide guidance on specific IELTS score requirements for your target universities or immigration programs.
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