Cambridge IELTS 20 · General Training · Test 2 · Section 2
Types Of Training In Business & The Small Business Lifecycle — IELTS Reading Answers
All 13 answers for Types Of Training In Business & The Small Business Lifecycle, Cambridge IELTS 20 General Training Reading Test 2 Section 2, with the passage evidence and an explanation for each.
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Types Of Training In Business & The Small Business Lifecycle answer key at a glance
Questions 15–27. Tap an answer to see the evidence.
What this section tests
This section is tested with Table Completion (Q15–21), Flow Chart Completion (Q22–27). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 15–21: Table Completion
Strategy: Work row by row. The row label tells you where to look; the column heading tells you what kind of word you need.
“For example, in a consulting business, technical training might be used so the consultant knows how to operate the system to input the number of hours that should be charged to a client”
Technical training teaches a consultant to input 'the number of hours that should be charged to a client', the plural noun needed.
“In a restaurant, the server might need to be trained on how to process customers' orders using a tablet”
Restaurant staff learn to process 'customers' orders using a tablet', the plural noun the table needs.
“This type of training can result in cost savings in production as well as provide an edge in the marketing of the product”
The training gives 'an edge in the marketing of the product', the noun the table needs.
“For example, an administrative assistant might be trained in how to answer the phone, while a salesperson might be trained in assessment of customer needs and on how to offer the customer the necessary information to make a buying decision”
An administrative assistant is trained 'in how to answer the phone', the singular noun.
“For example, an administrative assistant might be trained in how to answer the phone, while a salesperson might be trained in assessment of customer needs and on how to offer the customer the necessary information to make a buying decision”
A salesperson learns 'assessment of customer needs', the plural noun the table requires.
“A cashier needs to know not only the technology to ring something up on the till, but what to do if something has been given the wrong price”
A cashier must know what to do 'if something has been given the wrong price', the singular noun.
“Executives say there is an increasing need for people who have not only the technical skills to do a job but also the necessary soft skills, such as being good at different types of communication, including listening to colleagues and customers”
Soft skills include 'listening to colleagues and customers', the gerund the table needs.
Questions 22–27: Flow Chart Completion
Strategy: Follow the arrows in order. Each stage usually maps to one sentence or one clause in the passage.
“But before you do this you should get as many opinions as possible from friends, family, colleagues, or any industry specialists you have access to”
Before starting, get 'as many opinions as possible from friends, family, colleagues', the plural noun.
“Many believe this is the riskiest stage of the entire lifecycle, since mistakes made then can have an impact many years later”
The riskiest stage is when 'mistakes made then can have an impact many years later', the plural noun.
“It can even get to the point where you are making so many changes to it that you start to feel a bit confused about what you're doing”
Making constant changes can make you 'feel a bit confused about what you're doing', the adjective needed.
“Employing the right people is essential, so you need to take a major part in recruitment. It is your job now to start establishing order and cohesion as you mobilize your team according to clearly defined and communicated goals”
Employers must 'take a major part in recruitment', the noun for hiring staff.
“However, you need to be aware of the risks of expanding too carelessly, and should keep an eye on how far expansion might affect the quality of what you provide to your existing customers”
Expansion may affect 'the quality of what you provide to your existing customers', the singular noun.
“Many companies in this situation bring in a new leader at this stage, to face the new challenges”
Many companies 'bring in a new leader at this stage', the singular noun.
Learn the question types in this section
Frequently asked questions
Where does the Types Of Training In Business & The Small Business Lifecycle passage come from?
It is Section 2 of Cambridge IELTS 20 General Training Reading Test 2, and it covers Questions 15–27.
What question types appear in Types Of Training In Business & The Small Business Lifecycle?
The section is tested with Table Completion, Flow Chart Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.