Cambridge IELTS 16 · General Training · Test 1 · Section 2
Reducing Injuries On The Farm & Good Customer Service In Retail — IELTS Reading Answers
All 13 answers for Reducing Injuries On The Farm & Good Customer Service In Retail, Cambridge IELTS 16 General Training Reading Test 1 Section 2, with the passage evidence and an explanation for each.
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Reducing Injuries On The Farm & Good Customer Service In Retail answer key at a glance
Questions 15–27. Tap an answer to see the evidence.
What this section tests
This section is tested with Table Completion (Q15–20), Sentence Completion (Q21–27). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 15–20: Table Completion
Strategy: Work row by row. The row label tells you where to look; the column heading tells you what kind of word you need.
“Examples of tasks that involve this risk are moving 50-kilogramme fertiliser bags from one site to another”
The table needs the load being moved; examples include 'moving 50-kilogramme fertiliser bags from one site to another'.
“If a load is bulky or hard to grasp, such as a lively or agitated animal, it will be more difficult to hold while lifting and carrying”
A noun for the awkward load fits; 'a lively or agitated animal' is hard to hold while lifting.
“Sometimes a load has to be held away from the body because there is a large obstacle in the area and the person lifting needs to be able to see where their feet are going”
The gap names what blocks the way; a load is held away because of 'a large obstacle in the area'.
“In such cases, handling aids should be purchased that can take the weight off the load and minimise the potential for injury”
A plural noun for equipment is needed; 'handling aids should be purchased' to take weight off the load.
“Another risk that relates to awkward posture is repetitive bending when carrying out a task”
The gap asks for the repeated movement; 'repetitive bending when carrying out a task' is the risk described.
“An example might be repairing a gate that has collapsed onto the ground”
A noun fits the repair example; 'repairing a gate that has collapsed onto the ground' shows awkward posture.
Questions 21–27: Sentence Completion
Strategy: Find the stem's keyword in the passage, then complete the sentence with the exact words the grammar requires, within the word limit.
“Try to be sensitive to how much help a customer wants; be proactive in offering help without being annoying”
An adjective describes offering help; staff should 'be proactive in offering help without being annoying'.
“Suggest a product that naturally accompanies what the customer is considering or point out products for which there are special offers, but don't pressure a customer into buying an item they don't want”
A plural noun phrase fits products worth mentioning; point out items with 'special offers'.
“Build up a comprehensive knowledge of all the products in your shop, including the pros and cons of products that are alike but that have been produced under a range of brand names”
The gap names product labels; knowledge should cover alike products 'produced under a range of brand names'.
“Negativity can put customers off instantly. If a customer asks a question to which the answer is no', do not just leave it at that – follow it with a positive”
A noun for the negative attitude is needed; 'negativity can put customers off instantly'.
“This attention to presentation keeps the shop tidy, giving the right impression to your customers”
A noun fits the shop's look; 'this attention to presentation keeps the shop tidy'.
“For example, if the customer's credit card is declined at the till, keep your voice down and enquire about an alternative payment method quietly so that the customer doesn't feel humiliated”
The gap names the payment item; if 'the customer's credit card is declined', staff should speak quietly.
“Treat each person with respect at all times, even when you are faced with rudeness”
A noun for bad behaviour fits; staff must stay respectful 'even when you are faced with rudeness'.
Learn the question types in this section
Frequently asked questions
Where does the Reducing Injuries On The Farm & Good Customer Service In Retail passage come from?
It is Section 2 of Cambridge IELTS 16 General Training Reading Test 1, and it covers Questions 15–27.
What question types appear in Reducing Injuries On The Farm & Good Customer Service In Retail?
The section is tested with Table Completion, Sentence Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.