Cambridge IELTS 17 · General Training · Test 3 · Section 2
Procedure For Making A Complaint At Work & Driving A Taxi Or Private Hire Vehicle — IELTS Reading Answers
All 13 answers for Procedure For Making A Complaint At Work & Driving A Taxi Or Private Hire Vehicle, Cambridge IELTS 17 General Training Reading Test 3 Section 2, with the passage evidence and an explanation for each.
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Procedure For Making A Complaint At Work & Driving A Taxi Or Private Hire Vehicle answer key at a glance
Questions 15–27. Tap an answer to see the evidence.
What this section tests
This section is tested with Flow Chart Completion (Q15–21), Sentence Completion (Q22–27). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 15–21: Flow Chart Completion
Strategy: Follow the arrows in order. Each stage usually maps to one sentence or one clause in the passage.
“Often the best way to sort out a problem is to request an informal meeting with your immediate manager to explain your concerns”
The first step needs an adjective; the advice is to 'request an informal meeting with your immediate manager'.
“you should be able to find details of this in your Company Handbook, HR or Personnel manual or on your company's HR internal site”
The gap names a workplace document; details are in the 'Company Handbook, HR or Personnel manual'.
“Explain your problem and if you can think of a possible solution for resolving it give details of this”
A noun for a proposed fix is needed; explain the problem and give 'a possible solution for resolving it'.
“You are entitled to ask either a colleague from work or a trade union representative to go to the meeting with you”
The gap names who may accompany you; you can ask 'a colleague from work or a trade union representative'.
“A further meeting should then be called which should be led by a more senior manager if possible”
An adjective describes the manager at the further meeting; it should be 'led by a more senior manager if possible'.
“If you are still not satisfied with the decision made at this meeting you may consider whether one way to solve the problem might be through mediation”
A noun for a third-party process fits; if still unsatisfied, consider solving the problem 'through mediation'.
“You must do this no more than three months after the time when the event you are complaining about happened”
The gap needs a time period; this must be done 'no more than three months after' the event.
Questions 22–27: Sentence Completion
Strategy: Find the stem's keyword in the passage, then complete the sentence with the exact words the grammar requires, within the word limit.
“As a private hire driver, you can only collect passengers who have pre booked through your operator”
The gap names who takes the booking; private hire drivers only collect passengers 'pre booked through your operator'.
“Assist passengers with any physical conditions that make it difficult for them to get in and out of the vehicle”
An adjective describes the passengers' conditions; help those with 'physical conditions' that hinder entering the vehicle.
“You will find more work in the evenings”
The gap names a time of day; 'you will find more work in the evenings'.
“In the UK, 17% of taxi drivers are employed full time, 17% are employed part time and 66% are self-employed”
The gap names the employment status; '66% are self-employed', the largest group of taxi drivers.
“you may also need to pass a test of knowledge about the local geography”
A noun for local knowledge fits; drivers may need to pass 'a test of knowledge about the local geography'.
“Evidence of basic mechanical skills, such as RQF level 4, would also be welcome”
An adjective describes the skill type; 'evidence of basic mechanical skills' is welcome.
Learn the question types in this section
Frequently asked questions
Where does the Procedure For Making A Complaint At Work & Driving A Taxi Or Private Hire Vehicle passage come from?
It is Section 2 of Cambridge IELTS 17 General Training Reading Test 3, and it covers Questions 15–27.
What question types appear in Procedure For Making A Complaint At Work & Driving A Taxi Or Private Hire Vehicle?
The section is tested with Flow Chart Completion, Sentence Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.