Cambridge IELTS 14 · Academic · Test 1 · Passage 3
Motivational Factors And The Hospitality Industry — IELTS Reading Answers
All 14 answers for Motivational Factors And The Hospitality Industry, Cambridge IELTS 14 Academic Reading Test 1 Passage 3, with the passage evidence and an explanation for each.
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Motivational Factors And The Hospitality Industry answer key at a glance
Questions 27–40. Tap an answer to see the evidence.
What this passage tests
This passage is tested with Matching Features (Q27–31), Yes / No / Not Given (Q32–35), Summary Completion (Q36–40). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 27–31: Matching Features
Strategy: Match the statement to the named person or thing. Names can repeat, so check each option against what that person actually says.
Hotel managers need to know what would encourage good staff to remain.
“This requires an understanding of what motivates employees at different levels of management and different stages of their careers (Enz and Siguaw, 2000). This implies that it is beneficial for hotel managers to understand what practices are most favorable to increase employee satisfaction and retention.”
E: the passage says it is 'beneficial for hotel managers to understand what practices are most favorable to increase employee satisfaction and retention'.
The actions of managers may make staff feel they shouldn’t move to a different employer.
“Ng and Sorensen (2008) demonstrated that when managers provide recognition to employees, motivate employees to work together, and remove obstacles preventing effective performance, employees feel more obligated to stay with the company.”
D: Ng and Sorensen showed recognition, teamwork and removed obstacles make 'employees feel more obligated to stay with the company'.
Little is done in the hospitality industry to help workers improve their skills.
“the hospitality industry has historically been dominated by underdeveloped HR practices (Lucas, 2002)”
B: the hospitality industry 'has historically been dominated by underdeveloped HR practices', implying little training or skill development.
Staff are less likely to change jobs if cooperation is encouraged.
“employees feel more obligated to stay with the company”
D: cooperation is one of the practices that makes 'employees feel more obligated to stay with the company', matching D.
Dissatisfaction with pay is not the only reason why hospitality workers change jobs.
“Among the many cited reasons are low compensation, inadequate benefits, poor working conditions”
C: cited reasons include 'low compensation, inadequate benefits, poor working conditions', showing pay is only one of several causes.
Questions 32–35: Yes / No / Not Given
Strategy: These test the writer's opinions, not facts. Look for evaluative language, and treat 'may' or 'could' as weaker than the question's claim.
One reason for high staff turnover in the hospitality industry is poor morale.
“compromised employee morale and attitudes”
YES: 'compromised employee morale and attitudes' is listed among reasons for staff turnover, supporting poor morale as a cause.
Research has shown that staff have a tendency to dislike their workplace.
“While it seems likely that employees’ reactions to their job characteristics could be affected by a predisposition to view their work environment negatively, no evidence exists to support this hypothesis”
NO: the author notes 'no evidence exists to support this hypothesis' that employees are predisposed to view their workplace negatively.
An improvement in working conditions and job security makes staff satisfied with their jobs.
“just fulfilling these needs does not result in satisfaction, but only in the reduction of dissatisfaction”
NO: fulfilling these needs 'does not result in satisfaction, but only in the reduction of dissatisfaction', so satisfaction is not produced.
Staff should be allowed to choose when they take breaks during the working day.
“Those particularly appropriate to the hospitality industry include allowing adequate breaks during the working day”
NOT GIVEN: adequate breaks are recommended, but the passage never says staff should choose when those breaks are taken.
Questions 36–40: Summary Completion
Strategy: Read the summary as a paragraph first to establish the logic, then locate the missing idea in the passage. With a lettered list, confirm the grammar fits.
“Tews, Michel and Stafford (2013) conducted a study focusing on staff from a chain of themed restaurants in the United States.”
Tews and colleagues studied staff from 'a chain of themed restaurants in the United States', so restaurants fits.
“It was found that fun activities had a favorable impact on performance”
Fun activities 'had a favorable impact on performance', the outcome the summary names.
“manager support for fun had a favorable impact in reducing turnover”
Manager support for fun 'had a favorable impact in reducing turnover', so turnover is what decreased.
“the framing of that fun must be carefully aligned with both organizational goals”
The framing of fun 'must be carefully aligned with both organizational goals', the first alignment required.
“employee characteristics”
The passage refers to aligning fun with organisational goals and 'employee characteristics', the second factor.
Learn the question types in this passage
Frequently asked questions
Where does the Motivational Factors And The Hospitality Industry passage come from?
It is Passage 3 of Cambridge IELTS 14 Academic Reading Test 1, and it covers Questions 27–40.
What question types appear in Motivational Factors And The Hospitality Industry?
The passage is tested with Matching Features, Yes / No / Not Given, Summary Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.