Cambridge IELTS 18 · General Training · Test 1 · Section 2
Mechanical Lifting Equipment & Dealing With Customer Complaints — IELTS Reading Answers
All 13 answers for Mechanical Lifting Equipment & Dealing With Customer Complaints, Cambridge IELTS 18 General Training Reading Test 1 Section 2, with the passage evidence and an explanation for each.
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Mechanical Lifting Equipment & Dealing With Customer Complaints answer key at a glance
Questions 15–27. Tap an answer to see the evidence.
What this section tests
This section is tested with Note Completion (Q15–22), Table Completion (Q23–27). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 15–22: Note Completion
Strategy: Predict the word class from the note, find the paraphrase of the note's keyword in the passage, then copy the answer exactly within the word limit.
“For example, equipment bearing a CE mark has been constructed to international standards.”
The gap names a certification symbol; equipment 'bearing a CE mark has been constructed to international standards'.
“In addition, equipment that meets these standards will have documented instructions for tests that should be adhered to prior to using the equipment.”
A plural noun for safety checks is needed; instructions cover 'tests that should be adhered to prior to using the equipment'.
“Certain types of machinery, such as cranes, must be inspected by a qualified engineer on a six-monthly basis.”
The gap names a qualified person; cranes 'must be inspected by a qualified engineer on a six-monthly basis'.
“Lift plans are a type of risk assessment, whereby the possible dangers of the operation are carefully calculated, and control measures are identified and put in place.”
A plural noun phrase fits risks being managed; 'control measures are identified and put in place' after dangers are calculated.
“the plan should be talked over with the lifting crew during what is often referred to as a Tool Box Talk”
The gap names the workers involved; the plan is discussed with 'the lifting crew' at a Tool Box Talk.
“if a load needs to be moved where workers or members of the public are present, the area must have barriers or other means to ensure no one is allowed to walk under the load while it is moving.”
A plural noun for physical protection is needed; the area 'must have barriers' so nobody walks under a moving load.
“Secondly, someone called a banksman should always be used when moving heavy loads by crane.”
The gap names the signals person; 'someone called a banksman should always be used' for heavy crane loads.
“most injuries occur due to faults or weaknesses in these items.”
The gap names what faults cause; 'most injuries occur due to faults or weaknesses in these items'.
Questions 23–27: Table Completion
Strategy: Work row by row. The row label tells you where to look; the column heading tells you what kind of word you need.
“Aiming to win the confrontation accomplishes nothing.”
The gap needs a verb meaning to defeat the customer; 'aiming to win the confrontation accomplishes nothing'.
“He or she has usually made a purchase that did not meet their expectations – a product, service, or maybe a combination of the two.”
A plural noun fits unmet standards; the purchase 'did not meet their expectations'.
“As the customer expresses their annoyance yet sees you are not reacting, he or she will begin to relax. The customer needs to do this before being able to hear your solution.”
The gap names what the customer must hear; they must relax 'before being able to hear your solution'.
“One thing to keep in mind is that you should know what you can and cannot do within the policy of the business you work for.”
A noun for company rules is needed; know what you can do 'within the policy of the business you work for'.
“A simple gesture like this could result in a word-of-mouth recommendation to others”
The gap names a positive outcome; a gesture 'could result in a word-of-mouth recommendation to others'.
Learn the question types in this section
Frequently asked questions
Where does the Mechanical Lifting Equipment & Dealing With Customer Complaints passage come from?
It is Section 2 of Cambridge IELTS 18 General Training Reading Test 1, and it covers Questions 15–27.
What question types appear in Mechanical Lifting Equipment & Dealing With Customer Complaints?
The section is tested with Note Completion, Table Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.