Cambridge IELTS 12 · General Training · Test 2 · Section 1
Lost Damaged Or Delayed Inland Mail Claim Form & Days Out For The Family — IELTS Reading Answers
All 14 answers for Lost Damaged Or Delayed Inland Mail Claim Form & Days Out For The Family, Cambridge IELTS 12 General Training Reading Test 2 Section 1, with the passage evidence and an explanation for each.
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Lost Damaged Or Delayed Inland Mail Claim Form & Days Out For The Family answer key at a glance
Questions 1–14. Tap an answer to see the evidence.
What this section tests
This section is tested with Note Completion (Q1–7), Matching Information (Q8–14). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 1–7: Note Completion
Strategy: Predict the word class from the note, find the paraphrase of the note's keyword in the passage, then copy the answer exactly within the word limit.
“Alternatively you can get the details from our “Mail Made Easy” booklet, available at any local post office branch”
The gap names the publication holding the details: 'our Mail Made Easy booklet, available at any local post office branch'.
“make sure you complete it in full, using the checklist that we have provided to help you”
The gap is the form-filling aid provided: 'complete it in full, using the checklist that we have provided'.
“If you find that you do not have the evidence required to make a claim but would like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.”
The gap is where to report an issue without evidence: 'the easiest way to do this is by visiting our website'.
“If claiming for the contents of a package, you also need to provide proof of value, e.g. till receipt, item reference number, bank statement etc”
The gap is what a package claim needs proof of: 'you also need to provide proof of value'.
“However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage”
The gap is the substitute evidence for large items: 'you may instead provide photographs as evidence of the damage'.
“Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them”
The gap is what must be kept for inspection: 'Please retain the original packaging ... as we may need to inspect them'.
“Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by the sender”
The gap names who must claim within three months of posting: the rule applies 'if the claim is made by the sender'.
Questions 8–14: Matching Information
Strategy: Scan for the idea, not the exact words. The answer is a paragraph letter, and one paragraph may be used more than once unless the instructions say otherwise.
At certain times of the year you can eat special meals here.
“During summer, traditional feasts are served”
Place A serves seasonal food, since 'During summer, traditional feasts are served' there.
Children can get dressed up here
“children can even get to try on armour to see how heavy it is”
Place F lets children dress up: 'children can even get to try on armour to see how heavy it is'.
There is another castle in the same area.
“Nearby Helmsley Castle is also worth a visit”
Place D mentions another castle nearby: 'Nearby Helmsley Castle is also worth a visit'.
A lot of stories are told about this place.
“There are many ghost tales associated with this castle, which will capture the imagination of younger visitors”
Place B is rich in legend: 'There are many ghost tales associated with this castle'.
Parts of the castle may be frightening for some children.
“some of them may find the dungeon quite scary though”
Place E admits a scary feature: 'some of them may find the dungeon quite scary though'.
Plays are performed here during part of the year.
“there are lots of special events too, including a chance to come along and see some plays which are put on during the summer months”
Place D stages drama in summer: 'see some plays which are put on during the summer months'.
A guided tour is offered which is particularly suitable for children.
“there is a guided tour which has been especially designed with younger visitors in mind”
Place E runs a child-friendly tour: 'a guided tour which has been especially designed with younger visitors in mind'.
Learn the question types in this section
Frequently asked questions
Where does the Lost Damaged Or Delayed Inland Mail Claim Form & Days Out For The Family passage come from?
It is Section 1 of Cambridge IELTS 12 General Training Reading Test 2, and it covers Questions 1–14.
What question types appear in Lost Damaged Or Delayed Inland Mail Claim Form & Days Out For The Family?
The section is tested with Note Completion, Matching Information. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.