Cambridge IELTS 21 · General Training · Test 2 · Section 1
Customer Service Standards For The County Libraries & Places to Eat in Riverton — IELTS Reading Answers
All 14 answers for Customer Service Standards For The County Libraries & Places to Eat in Riverton, Cambridge IELTS 21 General Training Reading Test 2 Section 1, with the passage evidence and an explanation for each.
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Customer Service Standards For The County Libraries & Places to Eat in Riverton answer key at a glance
Questions 1–14. Tap an answer to see the evidence.
What this section tests
This section is tested with True / False / Not Given (Q1–6), Matching Information (Q7–14). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 1–6: True / False / Not Given
Strategy: Judge the whole statement against the text. FALSE contradicts the passage; NOT GIVEN means the passage never addresses that specific claim.
All library staff are required to display their job titles.
“wear badges, which will show that we work in the library, and state the position we hold”
Staff 'wear badges, which will show that we work in the library, and state the position we hold', so job titles are displayed.
Library staff may interrupt their conversation with a customer in the library in order to answer the phone.
“deal with the person in front of us before answering the telephone”
The standard is to 'deal with the person in front of us before answering the telephone', so staff may not interrupt a customer.
Books that have been reserved will be kept behind the counter ready for collection.
“help you to make use of our automated reservations service”
The automated reservations service is mentioned, but nothing says where reserved books are kept or how they are collected.
There is a schedule for improving the library every year.
“carry out a planned programme of library refurbishment that will be reviewed annually”
The library runs 'a planned programme of library refurbishment that will be reviewed annually', an annual improvement schedule.
If someone phoning the library is rude, library staff will immediately put the phone down.
“We may choose to end a telephone call if a caller becomes abusive, but only after giving due warning of what we are going to do and why”
Staff 'may choose to end a telephone call if a caller becomes abusive, but only after giving due warning', not immediately.
Library staff will give complete answers to all written enquiries within a week.
“acknowledge emails within seven days of receipt but we may not be able to respond fully within this time”
Emails are acknowledged 'within seven days' but staff 'may not be able to respond fully within this time', so complete answers are not guaranteed.
Questions 7–14: Matching Information
Strategy: Scan for the idea, not the exact words. The answer is a paragraph letter, and one paragraph may be used more than once unless the instructions say otherwise.
You can see celebrities eating at this place.
“It has a good mix of regular customers, including some well-known faces from music, sport and the media”
Place D has 'some well-known faces from music, sport and the media' among its regular customers, i.e. celebrities.
This place offers a wide range of wines.
“Whether you choose from the cocktail or wine list, you will be spoilt for choice”
Place A offers a cocktail or wine list where 'you will be spoilt for choice', meaning a wide range of wines.
You have to walk to this place.
“Located near the main high street, within a pedestrianised area, Al Pomodoro offers an authentic taste of Italy”
Al Pomodoro in B sits 'within a pedestrianised area', so customers must walk to it.
Everyone pays the same amount for their meal at this place.
“A set menu of four courses – at a price of £55 a person – will be served together with wine or soft drinks”
Place E serves 'A set menu of four courses – at a price of £55 a person', so everyone pays the same.
This place has very comfortable seating.
“it is a great place to chill out in deep sofas”
Place C is 'a great place to chill out in deep sofas', matching very comfortable seating.
You can listen to music at this place.
“Hosts will serve your meal and keep you entertained with a selection of folk songs”
At E, hosts 'keep you entertained with a selection of folk songs', so music can be heard.
You can have your meal outside at this place.
“you can eat on the terrace all year round (be sure to dress warmly on chilly evenings!)”
At B 'you can eat on the terrace all year round', which is outdoor dining.
This place is currently closed.
“Don’t miss the re-opening of the newly-refurbished Strollers Restaurant next month”
A mentions 'the re-opening of the newly-refurbished Strollers Restaurant next month', so it is currently closed.
Learn the question types in this section
Frequently asked questions
Where does the Customer Service Standards For The County Libraries & Places to Eat in Riverton passage come from?
It is Section 1 of Cambridge IELTS 21 General Training Reading Test 2, and it covers Questions 1–14.
What question types appear in Customer Service Standards For The County Libraries & Places to Eat in Riverton?
The section is tested with True / False / Not Given, Matching Information. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.