Cambridge IELTS 17 · Listening · Test 4 · Part 2
High Staff Turnover — IELTS Listening Answers
All 10 answers for High Staff Turnover, Cambridge IELTS 17 Listening Test 4 Part 2, with the transcript evidence and an explanation for each.
← All Cambridge 17 Listening Test 4 answers
High Staff Turnover answer key at a glance
Questions 11–20. Tap an answer to see the evidence.
What this part tests
This part is tested with One Choice (Q11–14). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 11–14: One Choice
Strategy: Read the question stem and predict the answer before looking at the options. Wrong options often repeat words from the audio while the correct one paraphrases them.
“but what they don’t realise is that it’s the lack of training in many hotel jobs which is a huge factor.”
A is right: the speaker says 'the lack of training in many hotel jobs' is 'a huge factor' behind the turnover.
“Well, having to recruit new staff all the time can be very time-consuming, and managers may have to cover some duties while waiting for new staff to arrive.”
A fits because recruiting constantly is 'very time-consuming' and managers must 'cover some duties' while waiting for new staff.
“When organising shifts, for example, make sure you never give certain staff preferential treatment. All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.”
A matches the advice to avoid 'preferential treatment' and to give everyone some evening and weekend shifts.
“Not only did the level of complaints fall, but they also noticed a significant increase in the amount each customer spent during their stay.”
C is correct: complaints fell and the amount each customer spent rose 'significantly', so both measures improved.
Learn the question types in this part
Frequently asked questions
Where does the High Staff Turnover listening section come from?
It is Part 2 of Cambridge IELTS 17 Listening Test 4, and it covers Questions 11–20.
What question types appear in High Staff Turnover?
The part is tested with One Choice. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.