Cambridge IELTS 15 · Listening · Test 4 · Part 1
Customer Satisfaction Survey — IELTS Listening Answers
All 10 answers for Customer Satisfaction Survey, Cambridge IELTS 15 Listening Test 4 Part 1, with the transcript evidence and an explanation for each.
← All Cambridge 15 Listening Test 4 answers
Customer Satisfaction Survey answer key at a glance
Questions 1–10. Tap an answer to see the evidence.
What this part tests
This part is tested with Form Completion (Q1–10). Each section below gives the strategy for that question type, the answers, and the sentence that proves them.
Questions 1–10: Form Completion
Strategy: Read the form labels to predict the answer type, then listen for the paraphrase. Copy the exact word, name or number within the limit.
“I’m a journalist.”
She states 'I'm a journalist', so the occupation recorded in the form is journalist.
“I came here to do some shopping.”
She came to the station 'to do some shopping', so that is her stated purpose.
“Staunfirth, where I live.”
Her home town is 'Staunfirth', a proper name that must be written correctly.
“No, I just got a normal return ticket.”
She bought 'a normal return ticket', not a single, so 'return' fits.
“I paid £23.70.”
She says 'I paid £23.70', so the fare is 23.70 with the decimal point.
“I got an e-ticket online.”
The ticket was bought as 'an e-ticket online', so 'online' is the method.
“the trains run on time and are pretty reliable but today there was a delay”
Trains are usually reliable, 'but today there was a delay', the problem noted.
“I think the best thing is that they’ve improved the amount of information about train times etc. that’s given to passengers”
The improvement is 'the amount of information about train times' given to passengers.
“But one thing is that there aren’t enough places to sit down, especially on the platforms.”
There aren't enough seats, 'especially on the platforms', so 'platform' names where seating is short.
“What about the parking at the station?”
She is asked about 'the parking at the station', so that facility is the topic.
Learn the question types in this part
Frequently asked questions
Where does the Customer Satisfaction Survey listening section come from?
It is Part 1 of Cambridge IELTS 15 Listening Test 4, and it covers Questions 1–10.
What question types appear in Customer Satisfaction Survey?
The part is tested with Form Completion. Each type is explained on this page, alongside the answers.
Are these reading answers reliable?
Every answer is paired with the sentence that proves it, so you can check each one against the passage yourself. Use the page after a timed attempt, not instead of one.
Cambridge IELTS is published by Cambridge University Press & Assessment. Band9Prep is not affiliated with Cambridge. This page is an independent study aid: it gives the answer key, the passage evidence and an explanation so you can review an attempt you have already made.